Please note that at the time of your order, some items may not be in stock. All jewellery is handmade in London and could take up to 2 weeks to deliver.
FREE POSTAGE for all UK deliveries.
All items are sent signed for which can take up to 2 days. Items with a value over £250 are sent next day special delivery, you will have to sign for these too.
Goods are dispatched within 5-7 working days of purchase, sometimes quicker.
EU and REST OF EUROPE: Royal Mail air sure , parcel can take up to 7 working days
REST OF THE WORLD: Royal Mail air sure signed for or UPS, depending on the value of the item. Postage of your parcel can take up to 7-10 working days
Depending on the size of the parcel, post will vary in Europe and the rest of the world.
It is the customer’s responsibility to pay for their own country’s customs upon receiving goods.
At Oxx we try our best to deliver goods within the specified delivery time and in perfect condition. In the unlikely event that your purchase is not to your satisfaction, please notify us within 24 hours of receiving the parcel, and return the item in the original packaging within 7 days. Items must be unused and in their original condition. We won’t accept any returns that have not been notified within 24 hours or returned within the specified 7 days. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund your card in full within 14 days, minus the cost of the free post your parcel was sent by. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods. Commissions and rings made to size can not be returned, but we will work with you to change the piece to the requirements you might have. The length of necklace can always be adapted and rings can be sized, so please do not hesitate to contact us. Please be aware there will be a small charge to change ring sizes if they were not taken by us.
COLOUR AND SIZE VARIATIONS
Be aware that our handmade collections may have slight variations, which will make your piece Unique. We do our best to match the products with the original product’s photos and to give a full description of the items. So we strongly recommend reading each product’s description for sizes, colours, material and design before you go ahead with the purchase, so you can be sure you are happy with what you are buying.
All our jewellery is made in precious metals (silver or gold) and may tarnish. When not worn, keeping the product in a closed box will reduce the tarnish development.
If you are unsure of how to care for your new piece, then please do drop us a line email@example.com
If you are interested in stocking Oxx jewellery , please get in touch and we will send you our wholesale information: 0044 (0) 7817985747 or via email firstname.lastname@example.org
Can I order over the phone?
Yes you can: 0044 (0) 7817985747, or via email: email@example.com
If the product is out of stock it can take up to 3 weeks to deliver.
What forms of payment do you accept?
We gladly accept Visa, Visa Debit or MasterCard through this website, or regular account payments through BACS.
How secure is this store?
This store uses Stripe to process your payment. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Any data sent to stripe is encrypted using the Secure Sockets Layer protocol (SSL).
INTELLECTUAL PROPERTY RIGHTS
You acknowledge that all copyright and other intellectual property rights in and relating to Oxx products are owned by An Alleweireldt. Please respect the rights and efforts of designers/artists and do not copy their works.
If you require more information please do not hesitate to contact us at: +44 (0) 7817 985 747, or via email: firstname.lastname@example.org . We are happy to assist you with any enquiries you may have regarding this matter or others.