Please note that at the time of your order, some items may not be in stock. All jewellery is handmade in our London studio and can take up to 2-4 weeks to deliver, depending on the item. Please do not hesitate to get in touch if you would like more specific delivery times on the item you are after.
FREE POSTAGE for all UK deliveries.
All items are sent signed for, which can take up to 2 days.
Items with a value over £250 are sent next day special delivery, you will have to sign for these too.
Goods in stock are dispatched within 2-3 working days of purchase.
EU and REST OF EUROPE: Royal Mail air sure , parcel can take up to 7 working days
REST OF THE WORLD: Royal Mail air sure signed for or Fedex, depending on the value of the item. Postage of your parcel can take up to 7-10 working days
Depending on the size of the parcel, post will vary in Europe and the rest of the world.
It is the customer’s responsibility to pay for their own country’s customs upon receiving goods.
At Oxx we try our best to deliver goods within the specified delivery time and in perfect condition. In the unlikely event that your purchase is not to your satisfaction, please notify us within 48 hours of receiving the parcel and return the item in the original packaging within 7 days. Items must be unused and in their original condition/packaging. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the items back in perfect condition, we will refund you in full within 14 days. Commissions and rings made to your size can not be returned, but of course we will work with you to make sure you are happy with your purchase. The length of a necklace can usually be adapted, rings can be sized, so please do not hesitate to contact us.
COLOUR AND SIZE VARIATIONS
Be aware that our handmade collections may have slight variations, which will make your piece Unique. We do our best to match the products with the original product’s photos and to give a full description of the items. So we strongly recommend reading each product’s description for sizes, colours, material and design before you go ahead with the purchase, so you can be sure you are happy with what you are buying.
All our jewellery is made in precious metals (silver or gold) and may tarnish. When not worn, keeping the product in a closed box will reduce the tarnish development.
If you are unsure of how to care for your new piece, then please do drop us a line email@example.com
The proces of commissioning me for a special piece can be found here.
Please know the 50% deposit required for your special piece is non-refundable should you change your mind about completing the piece, once all the details have been agreed upon and the piece is in the process of being made.
If you are interested in stocking Oxx jewellery , please get in touch and we will send you our wholesale information: 0044 (0) 7817985747 or via email firstname.lastname@example.org
Can I order over the phone?
Yes you can: 0044 (0) 7817985747, or via email: email@example.com
What forms of payment do you accept?
We gladly accept all major credit and debit cards through this website, or regular account payments through BACS.
How secure is this store?
This store uses Stripe to process your payment. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Any data sent to stripe is encrypted using the Secure Sockets Layer protocol (SSL).
INTELLECTUAL PROPERTY RIGHTS
You acknowledge that all copyright and other intellectual property rights in and relating to Oxx products are owned by An Alleweireldt. Please respect the rights and efforts of designers/artists and do not copy their works.
If you require more information please do not hesitate to contact us at: +44 (0) 7817 985 747, or via email: firstname.lastname@example.org . We are happy to assist you with any enquiries you may have regarding this matter or others.